Issue with Password Change Process on Mobile – Need Clarification

[kerchiefeast]

Hi everyone,

I recently encountered a frustrating issue while changing my password on Robotask. After updating my password, I found that I couldn’t sign in on my phone using the new password.

It turns out that I needed to sign in with my old password first to receive a prompt to enter the new one. This wasn’t mentioned anywhere in the instructions, and it almost led to me losing all my data as I was unsure if I was entering the correct new password.

Can someone explain why this process isn’t more clearly communicated? Is there a specific procedure or best practice to follow when changing passwords to avoid this problem in the future?

Any insights or tips would be greatly appreciated!

Thanks in advance,

[Oleg]

I recently encountered a frustrating issue while changing my password on Robotask.

Which password? RoboTask does not have passwords for access

After updating my password, I found that I couldn’t sign in on my phone using the new password.

Where are you trying to log in? I'm afraid I don't understand you.