Issue with Password Change Process on Mobile – Need Clarification
Posted: Wed Sep 11, 2024 8:18 am
Hi everyone,
I recently encountered a frustrating issue while changing my password on Robotask. After updating my password, I found that I couldn’t sign in on my phone using the new password.
It turns out that I needed to sign in with my old password first to receive a prompt to enter the new one. This wasn’t mentioned anywhere in the instructions, and it almost led to me losing all my data as I was unsure if I was entering the correct new password.
Can someone explain why this process isn’t more clearly communicated? Is there a specific procedure or best practice to follow when changing passwords to avoid this problem in the future?
Any insights or tips would be greatly appreciated!
Thanks in advance,
I recently encountered a frustrating issue while changing my password on Robotask. After updating my password, I found that I couldn’t sign in on my phone using the new password.
It turns out that I needed to sign in with my old password first to receive a prompt to enter the new one. This wasn’t mentioned anywhere in the instructions, and it almost led to me losing all my data as I was unsure if I was entering the correct new password.
Can someone explain why this process isn’t more clearly communicated? Is there a specific procedure or best practice to follow when changing passwords to avoid this problem in the future?
Any insights or tips would be greatly appreciated!
Thanks in advance,