NT Service problem

Rich · Post by **Rich** » Fri Nov 07, 2008 6:16 am

I've installed Robotask 3.2.1 on our server and can get the interface of the application to come up allowing me to create tasks. However, after installing and starting the NT Service I can not get the interface for the NT Service to open up. I see RoboTask Service running on the Local System but am unable to add tasks to the service. I also do not see the green RoboTask system tray icon, only the blue application icon.

Post by **Oleg** » Mon Nov 10, 2008 12:07 am

What operating system do you use?

Rich · Post by **Rich** » Mon Nov 10, 2008 4:44 am

I use Windows XP Service Pack 3

Post by **Oleg** » Mon Nov 10, 2008 5:13 am

Do you use XP on your server?

Are you sure that you have started RoboTask service?
Also, RoboTask service must be configured for local system account. Otherwise RoboTask can't interact with desktop.
Check this please:
Open "Computer Management"
Go to Services
Find RoboTask service
open properties of the service

Rich · Post by **Rich** » Mon Nov 10, 2008 5:18 am

Sorry, it's early here, for the server we use Microsoft Windows Server 2003, SP 2. I've opened up the service and it shows startup type as automatic, and service status as started. The Log On tab shows log on as Local System account with the Allow service to interact with desktop checkbox selected.

Post by **Oleg** » Mon Nov 10, 2008 5:51 am

We discussed this earlier.
In this case RoboTask can interact with desktop only in local console session. You can catch local session with RDC by using admin option, like this
%SystemRoot%\system32\mstsc.exe /admin

also see more options
%SystemRoot%\system32\mstsc.exe /?

Also see here and here