⚠ BUG | plugin e-mail, "a0013 BAD FETCH not allowed now"

[ArcGabriel]

The plugin email randomly returns the error "a0013 BAD FETCH not allowed now."

Expected behavior

Daily email delivery through a Gmail account (smtp.gmail.com) in HTML format

Actual behavior

randomly, the plugin eMail.rtp randomly returns the error

Callback

• Code: Select all

  ☒ 23/02/20 03:00:11: a0013 BAD FETCH not allowed now.
  ☒ 23/02/20 03:00:11: Failed execute 'ExecAction with exception: a0013 BAD FETCH not allowed now.' (C:\Program Files (x86)\RoboTask\Plugins\eMail\eMail.rtp)
  ☒ 23/02/20 03:00:11: An error occurred. Reconfigure this step.
  ☒ 23/02/20 03:00:11: Task execution is aborted
  

Environment

• SO: Windows 10 Professional
• RT: 7.6.3.990 - business licence BD05D1DC

Workaround

• to change the 'mode' to SSL and port 465
• to change the 'mode' to TLS and port 587
• to delete the email action and to add new email action
• to create a new task w a new email action

[Oleg]

Expected behavior
Daily email delivery through a Gmail account (smtp.gmail.com) in HTML format

Workaround
to change the 'mode' to SSL and port 465
to change the 'mode' to TLS and port 587

Probably I don't understand you. SMTP protocol is using in Send email action. But this action is in another plugin (Internet)

Gmail uses ports 465 and 587 in SMTP protocol only.

But I see this in error message

Failed execute 'ExecAction with exception: a0013 BAD FETCH not allowed now.' (C:\Program Files (x86)\RoboTask\Plugins\eMail\eMail.rtp)

But email plugin doesn't contain actions with SMTP protocols. And I don't see what action raises this error.

[ArcGabriel]

Hello Oley,

Sorry for my previous explanation,
I was reviewing the task according to your comments, indeed, the action that has been failing is the 'IMAP Mail Loop'. My mistake was due to a previous issue, this is another case. I updated the issue form and attachment a screenshot as reference.
Thanks you very much Oley.

Expected behavior

Daily receiving a summary file through a Gmail account (imap.gmail.com:993) in CSV format

Actual behavior

randomly, the plugin eMail.rtp randomly returns the error

Callback

• Code: Select all

  [i]23/02/20 03:00:11: Executing "17.IMAP Mail loop"
  ☒ 23/02/20 03:00:11: a0013 BAD FETCH not allowed now.
  ☒ 23/02/20 03:00:11: Failed execute 'ExecAction with exception: a0013 BAD FETCH not allowed now.' (C:\Program Files (x86)\RoboTask\Plugins\eMail\eMail.rtp)
  ☒ 23/02/20 03:00:11: An error occurred. Reconfigure this step.
  ☒ 23/02/20 03:00:11: Task execution is aborted

Workstation

• SO: Windows 10 Professional
• RT: 7.6.3.990 - business licence BD05D1DC

Workaround

• to install RoboTask Updates
• to disable TLS 1.0 flag and enable SSL 2 and SSL 3 flags
• to delete the IMAP Loop action and to add new IMAP Loop action
• to add IMAP close before

[Oleg]

☒ 23/02/20 03:00:11: a0013 BAD FETCH not allowed now.

It seems this message is the system error message from Gmail service
Try to limit the loop (see screenshot):

IMAP-mail-loop.png (16.28 KiB) Viewed 7983 times

Latest massages are in the end of mail list on IMAP server, so I use reverse order
And you can limit the size of the loop.